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Contact
Information
1304 Sandwood Drive
Loveland, OH 45140
Cell:
859.916.2015
Email: robertmedl@robertmedl.com
Patents and
Publications
07/03, Provisional Patent Application
Method
and apparatus for accessing, analyzing, and interacting with
database records and video of sports events
03/01, Patent
6209006
Pop-up
definitions with hyperlinked terms within a non-internet and
non-specifically-designed-for-help program
02/01, Patent
6184881
Color
and symbol coded visual cues for relating screen menu to executed
process
08/00, Patent
6108004
GUI
guide for data mining
10/99, Patent
5986652
Method
for editing an object wherein steps for creating the object are
preserved
01/96, Masters
Thesis
Comprehension of Parafoveal Information During
Reading
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Employment
History and Experience
04/07 – Present
Sole
Proprietor/Owner, The Online Casino Gambling Directory, Loveland, OH
Conceived,
designed, built, tested, maintained an online gaming website and
search engine using HTML, PHP, mySQL, Javascript.
Conducted
iterative usability testing on website and search engine, and
implemented improvements to ensure user acceptance and task
completion.
Used
Search Engine Optimization (SEO) techniques to achieve top 10
rankings in Google, Yahoo, MSN for highly competitive
keyphrases.
Used
various design techniques to ensure website compatibility with
Internet Explorer, Firefox, Safari.
Developed
and maintained business relationships with a diverse set of
individuals from around the world.
09/09 – 05/10
Associate, Ascendum Solutions,
Cincinnati, OH
Placed at LexisNexis / Elsevier in Dayton, OH as a Human Factors Engineer.
Responsible for delivering UI designs for new features of BrainNavigator, a tool enabling neuroscientists to more easily visualize and understand brain structures of various animal species.
Wrote detailed UI specifications of new and improved BrainNavigator features.
Delivered low- and medium-fidelity prototypes of new and improved BrainNavigator features for use in usability testing and UI specifications.
Conducted in-person and remote usability testing; wrote reports on same containing prioritized findings and recommendations for improvements; delivered written reports and presentations of the results to extended team.
09/05 –
04/07
Usability Researcher, Microsoft, Redmond, WA
Created
a comprehensive research plan to understand IT Professionals'
use of technical documentation. Ensured buy-in with key
stakeholders by collecting and incorporating feedback into the
research plan.
Designed
and completed the user research as outlined in the research
plan. Research included a comprehensive literature review, a
quantitative benchmarking study, and several qualitative
low-fidelity prototype evaluations.
Documented
and presented research findings to key stakeholders. Drove
recommendations from research into specifications for future
technical documentation deliverables and interfaces.
Filed
usability and design bugs against software builds.
Followed-through to ensure the bugs were given dispositions by
product management. Provided periodic status to team lead and
product management.
07/00 –
09/05
Senior Usability Engineer, eGain, Mountain View, CA
Architected
and documented all user interfaces for eGain Service, the
industry's most innovative and complete suite of customer
service and contact center software.
Authored
user interface standards for the suite, used by engineering to
implement user interfaces. Ensured compliance with the standards
by personally checking each implemented user interface, and
filed and tracked defects through their correction.
Designed
and documented contextual inquiry process for use with eGain
customers. Executed several contextual inquiries with a variety
of customers; prepared and presented detailed reports on the
findings to executive-level contact center management, which
generated revenue opportunities within eGain Professional
Services.
Built
highly-functional, working prototypes of key elements of the
suite, iterated the prototypes based on user feedback and
technical considerations, and wrote detailed specifications of
the designs for use during implementation.
Championed
eGain's participation in an independent analysis of our
applications and usability process with Tristream.
With Jakob Nielsen as study advisor, the report
found that eGain Service "received the highest user
satisfaction ranking of the applications" that were
studied.
Responsible
for interfacing with customers to gather requirements and
feedback, creating actions plans to address same, and driving
the plans to completion.
Acted
as product manager for a multi-disciplinary, international team
to deliver portions of the eGain Service suite.
Investigated
and prepared briefings on competition for executive staff which
was used to influence product direction.
Met
regularly with VP of Engineering and CEO to influence product
direction based on the results of user centered design
activities.
Delivered
product demonstrations at user conferences, analyst briefings,
and sales calls.
07/03 –
07/04
Founder, High Heat Technology, San Jose, CA
Founder
of High Heat
Technology, a company that provided baseball products and
services to athletes, coaches, and scouts, which facilitated a
competitive edge by combining statistics and analysis with
streaming video of athlete’s in-game performance.
Conceived,
designed, and implemented an application that enables any
athlete at any time to access a visual, searchable, digital
video library of his performance to determine his strengths and
weaknesses against any opponent. Building the application
involved:
Designing
and populating a complex SQL database, designing an intuitive,
easy-to-use, highly graphical interface for use by athletes,
and the presentation of statistical data to athletes in an easy
to understand manner.
Digital
video acquisition of baseball games, clipping of the game into
individual at bats, compression of video clips for easier
storage, coding the video clips with situational data, and
on-demand presentation of the video clips to athletes.
Implementation
of a data mining algorithm against large data sets to uncover
reliable and actionable batter and pitcher tendencies.
09/94 –
07/00
Human Factors Engineer, IBM, San Jose, CA
Architected
and documented all user interfaces for Intelligent Miner for
Data, IBM's flagship data mining software product.
Built
upon Mathematics degree to become proficient in several advanced
data mining algorithms, including associations, clustering,
classification, and predictive modeling.
Assisted
in the integration of third-party data visualization tools that
resulted in DB2 Intelligent Miner Visualization, a product that
allows experts and non-experts to view and evaluate the results
of the data-mining modeling process.
Worked
on a team of usability professionals to design, prototype, test,
and document user interfaces for the data warehousing and
replication features of IBM DB2 Universal Database.
Conceived,
designed, and delivered an image database for use by visual
designers.
Education -
Professional
Education -
Academic
09/92 – 01/96
Master of Arts in
Cognitive Psychology
SUNY Binghamton, Binghamton, NY
Performed
basic research in Cognitive Psychology with a focus on
understanding how people read printed matter.
Utilized a
variety of statistical techniques with various statistical
packages to analyze large data sets.
08/88 –
05/92
Bachelor of Science in Mathematics and
Psychology
University of Dayton, Dayton, OH
Completed
a double major in Mathematics and Psychology in eight semesters
with a 3.82 GPA.
Mathematics
degree completed with nearly half of all required mathematics
credits in statistics and statistical methods.
Psychology
degree completed with a focus on experimental psychology which
included planning and conducting research studies, analyzing
data sets using appropriate statistical methods, and drawing
defensible conclusions.
Relevant
Skills
In addition to excellent written and verbal
communication skills, I possess skill with the following
techniques, standards, computer applications, programming
languages, and application development environments:
Expert:
All manner of usability techniques, Windows User Interface
Standards, Section 508 Requirements, W3C Standards, OpenOffice
Suite, MS Word, MS Excel, MS Access, MS Outlook, MS Frontpage,
MS Visual Basic 6.0, SQL, HTML, JASC PaintShopPro, VirtualDub,
Easy Video Joiner
Proficient:
Google Analytics suite, General SEO techniques, SEO Elite, SPSS,
MS Powerpoint, MS SQL Server, DHTML, Javascript, VB Script, MS
IIS, MS-DOS, NTI CD Maker, WS FTP, Windows Media Encoder
Familiar:
Yahoo! Search Marketing suite, MS Visual Studio.NET, PhotoShop,
IBM DB2 UDB
Interests
When
not watching, talking about, reading about, or thinking about
sports (primarily baseball), I enjoy reading non-fiction books,
attending live performances of all kinds, and playing Scrabble.
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